Location: Onsite at Venice Beach, CA. 5 days a week.

Type: Full Time

You will build and run tapouts phone sales channel. The calls, the playbook, and the team. 

Over time you grow into broader phone operations leadership.

About Us

tapouts is a fast-growing startup on a mission to reach a million kids with the social-emotional skills they need to thrive.

Every week, thousands of kids ages 4 to 16 hop onto Zoom for a 30-minute tapouts pod. With certified coaches and small peer groups, they learn to name what they're feeling, push through frustration without shutting down, and handle life's hard moments

We built tapouts because childhood got harder, fast. Anxiety is at record highs. Screens arrived before kids had the skills to live with them. 

Thousands of families have already joined, and thousands more sign up every month. We're just getting started.

If you're a sales leader who wants to drive real growth while being part of something that genuinely changes kids' lives, this is the right place for you! 

About The Role

You'll build and run tapouts' phone sales channel. The calls, the playbook, and the team. Starting with one agent and growing toward a small team of three to five, you'll own every parent conversation that drives our subscription growth, from drop off recovery to post trial conversion to concierge support.

This role is a player coach. At the start, you're on the phones alongside the first agent. Converting trials, recovering drop offs, and learning the parent conversation deeply. As the team scales, you shift into hiring, coaching, and operational leadership. Over time, your scope expands to include broader phone operations across the company.

We're looking for someone who has built or run a phone sales motion before, and who is comfortable both on calls and managing the people making them. You'll work directly with the founders, Operations, Customer Service, and Marketing.

What Success Looks Like

• Phone channel operational: A clear playbook, queue logic, and operating cadences running within 60 days. The first agent is hired and ramping.
• Trial to paid lift: Conversion moves from 67% toward 75% within 90 days, driven by a tight post trial motion.
• Drop off recovery: Sign up help calls recover a meaningful share of parents who got stuck in the funnel.
• Team in place: Agents hired, onboarded, and operating at SLA. Quality of conversation, not just volume.
• Transparency by design: Every call recorded, dispositioned, and reviewable. Every metric is tracked.
• Healthy churn: Sales sold subscriptions retain at parity with organic signups. We're selling to fit, not pressuring to close.

Key Responsibilities

• Phone Channel & Playbook Own all call motions: welcome, post-trial conversion, no-show recovery, and concierge. Build and maintain scripts, objection handling, and queue policies based on real data.
• Player-Coach Sales Start on the phones (60% of your time), personally handling high-stakes conversions and complex objections while managing the team.
• Team Building Hire, onboard, and develop agents from one to three-to-five. Build the ramp program, run weekly call scoring, and lead 1:1 coaching.
• Operations & Performance Own SLA compliance, conversion rates, and churn. Run daily standups, weekly KPI reviews, and stay current on TCPA and 10DLC compliance.
• Cross-Functional Collaboration Partner with Operations, Customer Service, Marketing, and Engineering to align on capacity, handoffs, messaging, and tooling.

Requirements

• Have 4 to 6 years of phone sales experience, with at least 1 to 2 years in a team lead role
• Preferred experience in sales within the education, EdTech, or coaching industry
• Bring experience across both B2C and B2B customer sales. You understand consumer direct conversations and the structure that B2B brings (CRM discipline, pipeline management, defined motions).
• Proven experience recruiting, onboarding, and developing high-performing phone sales teams
• Have built or significantly improved a phone sales motion. Set up scripts, queue logic, scoring, and reporting from the operational level.
• Can close deals personally. You're still comfortable on the phone and can step into any motion at any time.
• Data driven. Comfortable with conversion rates and SLA metrics
• Are compliance aware. TCPA, auto renewal disclosures, and 10DLC are concepts you've worked with or are willing to learn quickly.
• Thrive in a fast paced startup environment and bring order to chaos.
• Are an exceptional communicator. You write clear scripts, coach with precision, and represent the company well to parents.

Why we work in office

At tapouts, we build together, and being in the same room is a big part of what makes this role exciting. You won't just be executing a plan; you'll be helping shape it alongside the founding team.

We move fast. Decisions that would take a week of Slack threads get made in a 30-second hallway conversation. If you thrive in a high-energy, collaborative environment, you'll feel right at home in our Venice Beach office.

What you'll get

• Competitive base plus variable. Base pay plus per conversion commission on calls you take, structured to reward performance.
• Healthcare, dental, vision, competitive PTO, and parental leave.
• Direct partnership with the founding team and a clear runway to grow into a broader phone operations role.
• The autonomy to build the channel your way. The playbook, the team, the operating cadences.

Equal Opportunity Employer

tapouts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age.

Join us in our mission to empower children with the social and emotional skills they need to succeed.