Help Desk Technician I (Entry-Level) Marlton, NJ Job at COREHIRE, Marlton, NJ

  • COREHIRE
  • Marlton, NJ

Job Description

Job Description

Job Description


Help Desk Technician I (Entry-Level)

Type: Full Time Employment

Location: Marlton, NJ (onsite)

The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support .

Key Responsibilities

  • Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
  • Accurately log problems and resolutions in the ticketing system .
  • Maintain and grow knowledge of products and services supported by the Help Desk team.
  • Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
  • Participate in the on-call rotation as scheduled.
  • Complete assigned training and certification requirements .
  • Perform other duties as assigned by the Help Desk Lead.

Required Skills & Qualifications

  • Genuine interest in technology and eagerness to learn.
  • Clear, friendly, and professional phone manner .
  • Strong verbal and written communication skills , with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple assignments with attention to detail.
  • Hands-on experience with Microsoft Windows Desktop Operating Systems .
  • Reliable transportation for on-site support.
  • Ability to lift and move PC system components as needed.

Job Tags

Full time, Remote work

Similar Jobs

Methodist Health System

Registered Nurse Job at Methodist Health System

Methodist Health System seeks a Registered Nurse for the Surgical Intensive Care Unit (SICU) on PRN nights. In this high-acuity setting, youll deliver evidence-based critical care to post-surgical and trauma patients, manage complex drips and ventilators, and respond rapidly... 

IBC Incorporated

Immediate Hire: Entry-Level Customer Service Representative Job at IBC Incorporated

 ...our growing team. This is a great opportunity to gain hands-on experience in customer service, sales, marketing, brand promotion, and event marketing . No previous experience is required. Paid training and ongoing mentorship are provided. Responsibilities Represent... 

Element by Marriott North Charleston

Breakfast Cook Job at Element by Marriott North Charleston

 ...We are currently seeking a skilled and passionate Breakfast Cook to join our team at our Element by Marriott North Charleston hotel . As a Breakfast Cook, you will be responsible for preparing and presenting high-quality dishes in our bistro, ensuring an excellent dining... 

AVTC Group

Piping Designer Job at AVTC Group

 ...Piping Designer Responsibilities Develop models of equipment and structure to produce 3D plant designs Generate orthographic and isometrics drawings, MTOs, arrangement details, and location plans Support engineers on projects for operating facilities and... 

Professional Physical Therapy

Athletic Trainer Job at Professional Physical Therapy

 ...Athletic Trainer Outreach Positions We are looking for skilled athletic trainers to fill our Outreach positions in multiple locations. Some positions will have a clinical component. If you enjoy working as an integrated member of a team, focused on helping people while...